JUEJING OUTDOOR LLC (hereinafter referred to as “we” or “the Company”) values customer privacy and the security of personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, browse hiking packs and related products, create an account, place an order, or contact us.
By using this website, you acknowledge that you have read this Privacy Policy. We will process your personal information in accordance with applicable data protection and consumer privacy laws.
- Company Information
Company: JUEJING OUTDOOR LLC
Address: 300 ROBINSON ST UNIT 308B, BASALT, CO 81621
Email: [email protected]
The Company manages this website and its related operations, and assumes the responsibilities of a personal information processor or data controller in accordance with applicable laws.
- Information We Collect
To provide online shopping, order processing, and customer support services, we may collect the following categories of personal information:
2.1 Contact Information
When you place an order, fill out a contact form, or contact us, we may collect your name, email address, phone number, and other contact information you voluntarily provide.
2.2 Order and Delivery Information
When you purchase hiking packs or other related products, we may collect information such as billing addresses, shipping addresses, order details, purchase history, and order status to confirm orders, arrange delivery, and handle after-sales requests.
2.3 Payment-Related Information
During the payment process, relevant payment service providers may process the payment information and verification data required for the transaction. We may receive payment status, transaction reference numbers, and necessary transaction records.
Full credit/debit card details are typically processed by the respective payment service providers in accordance with their security protocols. We do not shift the responsibility for payment security onto the customer and will take reasonable measures to protect information related to transactions.
2.4 Device and Website Usage Information
When you visit the website, we may automatically collect certain technical information, such as your IP address, browser type, device information, access times, pages viewed, and records of interactions with the website. This information may be used for website operations, security monitoring, troubleshooting, and service improvements.
2.5 Customer Service Information
When you contact us via email or other available channels, we may retain the content of your inquiries, order-related information, and records of our communications in order to follow up on and resolve issues.
- How We Use Personal Information
We may use the collected information for the following purposes:
Processing, confirming, and managing your orders.
Arranging product delivery and providing order status updates.
Processing payments, refunds, returns, and after-sales services.
Responding to product inquiries, order-related issues, and customer service requests.
Maintaining the proper functioning of the website and improving the shopping experience.
Identifying, preventing, and investigating fraud, unauthorized transactions, and other security risks.
Complying with applicable legal, tax, accounting, and regulatory obligations.
Sending you information regarding products or services, where permitted by law and subject to obtaining necessary authorizations.
We process personal information only to the extent necessary to achieve the relevant business purposes and determine the appropriate legal basis for processing in accordance with applicable laws.
- Disclosure and Sharing of Personal Information
We do not sell your personal information as a commodity. To conduct our business operations, we may share relevant information with the following categories of service providers to the extent necessary:
4.1 Payment Service Providers
We may use payment service providers (such as Stripe) to process payments, verify transactions, monitor for unusual activity, and assist in fraud prevention. These providers process relevant information in accordance with their own privacy policies and applicable laws.
4.2 Logistics and Delivery Service Providers
To fulfill order deliveries, we may provide relevant logistics service providers with the recipient’s name, delivery address, contact phone number, and necessary order details.
4.3 Website Technology and Operational Service Providers
We may share necessary information with providers of website hosting, maintenance, security, data analytics, and customer service tools to support website operations.
4.4 Legal and Compliance Requirements
We may disclose relevant information as required by law, valid legal processes, or regulatory investigations, or when necessary to protect the legitimate rights and interests of our company, our customers, and others. Third-party service providers shall process relevant information only to the extent necessary to provide their services; the specific processing methods depend on the contracts and privacy policies applicable to them.
- Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain the shopping cart and website functionality, remember user preferences, analyze website usage, and enhance website security.
Cookies may include:
Necessary Cookies: Used for basic website operation, the shopping cart, the checkout process, and security features.
Preference Cookies: Used to save language or other website settings.
Analytics Cookies: Used to understand website traffic and improve services.
Third-Party Cookies: May be set by providers of payment, analytics, or other integrated services.
Where required by law, we will enable non-essential cookies only after you click “Accept” via the cookie banner or provide consent through other valid means. You can manage your preferences via the cookie settings provided on the website or through your browser settings.
Disabling certain cookies may affect the shopping cart, checkout, or other website functions.
- Data Security
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, loss, misuse, or improper modification. These measures may include access control, secure connections, system monitoring, and security protection mechanisms implemented in collaboration with service providers.
Absolute security cannot be guaranteed for online transmission and electronic storage. Therefore, while we strive to protect your information, we cannot promise that any system is entirely free of risk in all circumstances.
- Retention of Personal Information
We retain personal information only for the period necessary to fulfill the purposes for which it was collected, taking into account order management, customer service, dispute resolution, tax, accounting, and other legal obligations.
Order and transaction records are generally retained for up to seven years after order completion, or for other periods required by applicable law, depending on the record type and relevant legal requirements.
When there is no longer a legitimate need to retain personal information, we will delete, anonymize, or otherwise appropriately process the data in accordance with applicable law.
- Your Privacy Rights
Depending on your location and applicable law, you may have some or all of the following rights:
To request access to the personal information we hold about you.
To request the correction of inaccurate or incomplete information. Request the deletion of personal information, subject to legal conditions.
Request to restrict the processing of certain personal information.
Object to specific data processing activities, where applicable.
Withdraw previously given consent, without affecting the lawfulness of processing based on consent prior to the withdrawal.
Request to obtain or transfer certain personal information.
Opt out of the sale, sharing, or targeted advertising activities involving personal information, as defined by applicable law.
If you wish to exercise these rights, please email [email protected]. We may need to verify your identity and will process your request within the timeframes prescribed by applicable law.
- U.S. Privacy Rights
For customers residing in the United States, we handle personal information in accordance with applicable federal and state privacy laws.
If you are a U.S. resident meeting the criteria under applicable law, you may have the right to know about the processing of your personal information, access and correct such information, request its deletion, obtain a portable copy of your data, and opt out of certain targeted advertising, the sale of personal information, or specific profiling activities.
JUEJING OUTDOOR LLC will not unlawfully discriminate against consumers for exercising their applicable privacy rights.
To submit a privacy request, please contact us at [email protected] and include “Privacy Rights Request” in the subject line.
- Children’s Privacy
This website is intended for general consumers and is not directed at children under the age of thirteen. We do not knowingly collect personal information from children under the age of thirteen.
If we discover that we have collected personal information from children protected by relevant laws without appropriate authorization, we will take reasonable steps to handle or delete such information in accordance with applicable law. Parents or guardians with questions may contact us via the email address listed in this policy.
- Links to Third-Party Websites
Our website may contain links to third-party websites or services. These third-party websites have their own privacy policies and data processing practices.
When you visit a third-party website, any information processing activities will be governed by that third party’s applicable policies. We recommend that you read the relevant privacy policies before providing any personal information.
12. International Data Transfers
Depending on the specific requirements for website technical services, payment processing, and logistics arrangements, your personal information may be processed by service providers located in the United States or other countries and regions.
Where required by applicable law, we will take necessary measures to ensure appropriate protection for the cross-border transfer of personal information.
- Updates to This Privacy Policy
We may revise this Privacy Policy due to business adjustments, changes in website functionality, or updates to applicable laws.
The updated version will be posted on this website, with the new effective date indicated where appropriate. For material changes that require separate notification or consent under the law, we will take appropriate measures in accordance with applicable legal requirements.
- Contact Us
If you have any questions regarding this Privacy Policy, our handling of personal information, or your privacy rights, please contact us via:
Email: [email protected]
We value our customers’ privacy and trust, and we remain committed to handling personal information in a transparent, reasonable, and responsible manner.
Thank you for choosing JUEJING OUTDOOR LLC.