JUEJING OUTDOOR LLC is committed to providing a positive shopping experience. If the hiking backpack you purchased does not meet your expectations or if you encounter issues upon receipt, please review the return and refund policy below. We will process return and refund requests in accordance with this policy and applicable laws.
- Return Period
Customers may submit a return request within 30 business days of receiving the product.
To ensure smooth processing, please contact us via email within the return period, providing your order number, the product name, and the reason for the return.
Requests made after this period may not be eligible for the standard return process, unless otherwise required by applicable law or agreed upon by us.
- Returns of Opened Items
JUEJING OUTDOOR LLC accepts returns of opened items that meet the conditions of this policy. If you find that the hiking backpack does not meet your expectations after opening the packaging, you may still contact us to request a return within the specified timeframe.
To facilitate verification and processing, please retain the original packaging, accessories, tags, and related attachments whenever possible.
For items that show signs of significant use, washing, or damage, are missing key accessories, or exhibit wear beyond what is reasonable for inspection purposes, we may need to review the return request on a case-by-case basis. Such reviews do not affect the mandatory rights consumers are entitled to by law.
- How to Request a Return
Please follow the steps below to request a return:
Step 1: Contact Us
Send an email to [email protected] stating the reason for the return and providing the following information:
Order number;
Product name;
Reason for return;
Photos of any product issues (if applicable).
Step 2: Await Return Instructions
Our customer service team will review your request and inform you of your eligibility for a return and the next steps.
Step 3: Obtain Return Address
Please contact customer service at [email protected] to obtain the return address. Do not ship the product directly to the company’s registered address without first confirming return arrangements. Step 4: Returning the Item
Please return the item according to the instructions provided by customer service, and keep the tracking number and proof of shipment safe so you can check the return shipping status.
- Who covers the return shipping costs?
Return shipping costs are determined based on the reason for the return.
4.1 Product quality issues or incorrect items shipped
If there is a verified quality issue, damage caused during transit, or if we shipped the wrong item, JUEJING OUTDOOR LLC will cover the return shipping costs. Please contact us first to confirm the resolution method and return arrangements.
4.2 Returns for non-quality reasons
If the return is due to a change of mind, selecting the wrong style or size, or other reasons unrelated to product quality, the customer is responsible for the return shipping costs.
If other fees are involved, we will inform the customer before processing the return and proceed in accordance with applicable laws.
- Refund processing time
We will arrange refunds for eligible orders after receiving the returned item and completing the necessary inspections.
Refund processing time: Typically within 3–5 business days after receiving the return and confirming eligibility.
Refunds will be issued to the original payment method used for the purchase whenever possible. The actual time it takes for funds to appear in your account may vary depending on the processing speed of your bank, card issuer, or payment service provider.
If the refund has been processed but the funds do not yet appear in your account, please first check with your bank or payment service provider; if you still have questions, please contact us via our customer service email.
- Refund amount
Refunds for eligible items will be processed based on the actual amount paid in the original order and applicable refund rules.
For confirmed quality issues, incorrect items shipped, or other situations requiring a refund by law, we will handle the matter in accordance with applicable laws and relevant policies.
For returns due to non-quality reasons, the handling of original shipping fees and return shipping costs (i.e., whether they are refunded or who bears the cost) will be determined based on the terms disclosed at checkout, this policy, and applicable laws.
7. Order Cancellation
If you wish to cancel your order before it has shipped, please contact us as soon as possible at [email protected].
If the order has not yet entered the shipping process, we will do our best to assist with the cancellation and arrange for a refund. If the item has already been shipped, cancellation may not be possible; however, you may apply for a return if you meet the eligibility criteria outlined in this policy.
- Damaged Items or Order Issues
If the hiking backpack you receive is damaged, incorrect, or has other issues, please contact us promptly and provide your order number, a description of the problem, and relevant photos.
We will review the situation and assist in arranging a return, exchange, or refund based on the nature of the issue and applicable policies.
- Contact Us
If you have any questions regarding return eligibility, the return address, return shipping costs, or the status of a refund, please contact us via the following methods:
Company: JUEJING OUTDOOR LLC
Address: 300 ROBINSON ST UNIT 308B
BASALT, CO 81621
Email: [email protected]
We will make every effort to process your request promptly and provide clear instructions for the return process. Thank you for choosing JUEJING OUTDOOR LLC.